Terms of Service
Effective: August 20, 2025
1. Overview
These Terms govern your use of Tolist Japan GK's human-powered concierge service ("Service"). By purchasing or using the Service, you agree to these Terms and our Privacy Policy.
2. The Service (what we do / don't do)
We provide advice, local coordination, and reservation assistance through your preferred chat channel. You pay hotels/restaurants/transport providers directly. We are not a carrier or insurer. Unless expressly agreed, we do not purchase tickets in our name nor guarantee availability.
3. Plans, response times and remedies
Essential: availability 10:00–20:00 JST, reply within 20 minutes, up to 10 phone calls.
Concierge: availability 08:00–24:00 JST, reply within 5 minutes (guaranteed), priority phone & bookings.
If a guaranteed reply time is missed, we may offer a service credit as your sole remedy.
4. Eligibility & accounts
You are responsible for the accuracy of information you provide.
5. Fees, payment and taxes
Prices are listed in USD unless stated otherwise. Payment is due upfront via our processor. Taxes and third-party charges are your responsibility. Refunds follow Section 6.
6. Cancellations & refunds
Before service start: full refund
After start: prorated refund for unused days at our discretion; no refund for services already performed (e.g., completed reservations).
One-time À la Carte fees are non-refundable once work begins.
7. User responsibilities
Comply with local laws and provider policies. Do not request unlawful actions. You authorize us to act as your agent to communicate and place reservations on your behalf.
8. Prohibited uses
Abuse, harassment, fraud, reselling of our responses, or interfering with our systems is prohibited.
9. Third-party services
We are not responsible for third-party providers (transport, hotels, restaurants, messaging apps). Disputes with them must be resolved directly.
10. Intellectual property
Content we produce remains ours; you receive a personal, non-transferable license to use it for your trip.
11. Disclaimers & limitation of liability
The Service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect or consequential losses. Our total liability is limited to the amount you paid in the past 3 months.
12. Indemnity
You agree to indemnify us against claims arising from your breach of these Terms or misuse of the Service.
13. Governing law & disputes
Japan law governs. Exclusive venue: Tokyo District Court. The English version controls; translations are for convenience only.
14. Termination
We may suspend or terminate for breach or misuse. You may stop using the Service at any time (see refunds).
Contact: [email protected]